Saco River Dentistry Coronavirus Action Plan

Hello Dearest Patients of Saco River Dentistry,

Mother Nature has decided to throw us a curveball and force us to completely change how we exist. At Saco River Dentistry, we are doing our best to embrace the change and make the best of our circumstances. We will be embracing training, education, and many other ways of sharpening our sword so we can hit the ground running upon return to normalcy.

As for our patients, there are likely questions with regards to your dental care. I’m here to hopefully answer them before any issues arise.

1) Are we open?

  • We are only seeing absolute emergencies at this time. The health and safety of our staff and patients is a priority. Therefore, we have made the decision to follow the recommendation of several governmental agencies to limit care to only those in dire need.

2) What is considered a true dental emergency?

  • This is a difficult question to answer and if you have questions, do not hesitate to call the office. But as some guidance, we view active infection and anything that drastically affects one’s quality of life as a true dental emergency.

3) When will I get appointed again for my dental care?

  • We wish we could answer this question, but at this time, the world is being asked to exist in a state of uncertainty, so we can focus on dealing with the fallout from this crisis. We will be in touch as soon as possible and we appreciate your patience during the process.

4) How can I get in touch with Saco River Dentistry during this time?

  • You can reach us with all of the normal methods. Visit our website for all of our contact information.

5) What are Saco River Dentistry’s infection control practices during these times?

  • We have always followed what are called “Universal Precautions”. We treat every patient and every situation as if there is a chance for disease transmission. For those emergency patients, we are going to do the same.

6) What should I do if my cleaning becomes overdue?

  • First of all, the best way to maintain oral health is to practice good oral hygiene at home. Brush 2-3x a day and floss 1x per day is still the method to a beautiful and healthy smile. Once the crisis subsides, we will be working on overdrive to get all of our smiles in for a cleaning. We will be in touch when the time comes.

7) Can I speak to a dentist and/or hygienist during this time?

  • Absolutely! Just give us a call and we’ll schedule a discussion for your particular situation and/or questions.

8) How will my insurance benefits change as a result of this crisis?

  • At this point in time, we do not have any information regarding changes to insurance plans. We will keep patients updated as we learn new information, but we would also encourage people to contact their insurance companies for further questions.

As the days progress, feel free to check out our website for details on our status. In the meantime, enjoy this time with your family, time on you, and time to just “Be”. I strongly believe this is nature/God’s way of saying, “It’s time we reflect and assess where the world is going”. Let’s reflect and make the best of this reprieve.


The Doctors at Saco River Dentistry

Nicholas K. Roy, DMD, MAGD
Kristian Richardson, DDS
Zachary Reagan, DMD
Jessica Hines, DMD
Jordan Hicks, DDS